CONSUMER POLICY

The following Terms and Conditions pertain to all services, products, consumer policy, training, and to all services and products provided by Vitality Centre LTD. All rights reserved. 

• Non-Medical Status: Vitality Centre provides complementary wellness and lifestyle services. We are not a medical practice and do not provide medical diagnosis, clinical treatment, psychiatric care, or prescribed medical advice.
• Advisory Nature: All information shared verbally or in writing is intended for general wellness and educational purposes. It is not a substitute for professional medical advice from a registered healthcare practitioner.
• Pre-existing Conditions: Clients are advised to consult their GP or qualified specialist regarding any medical concerns, suspected allergies, or diagnosed conditions before beginning a new wellness programme.
• Right of Refusal: We reserve the right to decline or postpone a service if we reasonably believe it may be unsuitable or contra-indicated for your wellbeing.

• Individual Variability: Wellness outcomes vary significantly based on personal factors such as lifestyle, medical history, and adherence to recommendations. Consequently, we do not guarantee specific medical or physical cures.
• Illustrative Materials: Testimonials and “before and after” photographs reflect individual experiences and are illustrative of potential outcomes rather than a promise of identical results.
• Commitment to Quality: In accordance with the Consumer Rights Act 2022, all services will be provided with reasonable care and skill by trained staff.

• Non-Diagnostic Testing: Wellness tests (e.g., Food Sensitivity, Bio-scans) are non-medical and non-clinical. They are used to provide wellness insights and do not diagnose medical conditions like coeliac disease, IBS, or hormonal imbalances.
• Medical Consultation: Test results should be reviewed with a registered GP or dietitian before making significant changes to medication or medical treatment.
• Emergency Symptoms: If you experience severe symptoms—such as respiratory distress, unexplained weight loss, or acute pain—you must seek immediate medical attention from a physician or emergency services.
• Disclaimer: To the fullest extent permitted by law, Vitality Centre accepts no responsibility for decisions voluntarily made by a client following receipt of non-diagnostic wellness information. Without responsibility, any results or information issued are provided without the reflection or inquiry which a careful inquiry would require, i.e., a medical diagnosis or opinion and should not be relied upon to make health decisions or acted upon otherwise.  

• Informed Consent: By attending a treatment, you acknowledge that you have been informed of common risks, such as temporary skin irritation or discomfort, and provide your consent to proceed.
• Accuracy of Information: The safety of our services depends on the accuracy of the health information you provide. You agree to disclose all relevant medical history, current medications, and pregnancies during your intake.
• Statutory Liability: Nothing in these terms seeks to exclude or limit liability for death or personal injury caused by our negligence, nor any other liability that cannot be excluded under Irish law.

• Cancellation Policy: We require 48 hours’ notice for cancellations or rescheduling. For cancellations made within this window, a booking fee may be retained to cover the cost of the reserved time.
• Consumer Rights: If a service does not meet the standards required by the Consumer Rights Act 2022, you are entitled to statutory remedies. Dissatisfaction with a service will be reviewed on a case-by-case basis.
• Refunds: Refunds for prepaid packages or unsuitable treatments will be processed in accordance with your statutory rights.

• Open Communication: We value genuine feedback. If you have a concern, please contact us in writing so we can work to resolve the matter fairly.
• Protection of Reputation: While we respect the right to honest opinion under the Defamation Act 2009, we reserve the right to protect our business reputation against statements that are demonstrably false or malicious.